Terms & Conditions

Quinta da Roda Hotel – Comfort and Tranquility in Gerês
 

1. Check-in & Check-out

• Check-in: from 15:00 to 20:00

• Check-out: from 08:00 to 11:00

• Guests must present a valid photo ID and a credit card at check-in.

• Guests must inform the property of their expected arrival time in advance.
   

2. Special Requests

• Special requests are subject to availability and may incur additional charges.

• Requests can be added at the time of booking or communicated directly to the property.
   

3. Cancellation & Prepayment

• Cancellation and prepayment policies vary according to the selected rate and accommodation type.

• Please review the specific conditions applicable to your booking platform before confirming your reservation.

Direct Rate/Quinta da Roda Oficial Website Conditions:

Payment Policy
All reservations must be paid in full at the time of confirmation.

Free Cancellation Policy

• Low Season (01 October – 30 May): Free cancellation up to 48 hours before arrival.

• High Season (01 June – 30 September): Free cancellation up to 30 days before arrival.

Refund Policy
Refunds made within the free cancellation period will be processed using the same payment method originally used.
Any transaction or bank fees associated with the refund will be deducted from the refunded amount.

4. Children & Extra Beds

• Children of all ages are welcome.

• Children 11 years and older are charged as adults.

Extra Bed & Cot Policy

• 0–2 years: Cot available on request — €10 per child, per night

• 3–10 years: Extra bed on request — €30 per child, per night

• 11+ years: Extra bed on request — €50 per person, per night

Extra beds and cots are not included in the room rate and must be paid separately during the stay.
Availability depends on the selected accommodation.

5. Pets

• Pets are not allowed.

6. Smoking Policy

• Smoking is not permitted anywhere on the property.

7. Payment Methods

• Accepted methods:

  • Visa

  • MasterCard

  • Cash